Privacy Policy
गोपनीयता नीति
Navjeevan Ayurvedic Clinic ("we", "us", "our") is committed to protecting the privacy of visitors to our website and customers who place orders with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
1. Information We Collect
- Contact information you provide: name, phone number, email address, delivery address.
- Order information: products purchased, order value, order and payment status.
- Appointment/enquiry information: name, phone, preferred date/time, and the concern you share with us.
- Basic technical information such as browser type and pages visited, used to keep the site working correctly.
We intentionally avoid collecting sensitive medical details through our online forms. Please do not include detailed personal medical history in the contact/appointment forms — share that directly with the Vaidya during consultation.
2. How We Use Your Information
- To process and deliver your product orders.
- To respond to appointment requests and contact enquiries.
- To send order-related updates (e.g., order confirmation, status changes).
- To improve our website and services.
3. Payment Processing
Online payments are processed through Razorpay, a third-party payment gateway. We do not store your card, UPI, or net-banking credentials on our servers — these are handled directly by Razorpay under their own security and privacy practices. We store only the payment/order identifiers needed to confirm and track your order.
4. Cookies & Analytics
Our website uses a session cookie for admin login and stores your shopping cart in your browser's local storage. If analytics tools are enabled in the future, they will be used only to understand aggregate website usage and will be disclosed here.
5. Data Security
We take reasonable technical measures — such as password hashing, protected admin access, and input validation — to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Third-Party Services
We use Razorpay for payment processing. These third parties have their own privacy policies governing the information they process on our behalf.
7. Your Rights
You may request access to, correction of, or deletion of the personal information we hold about you by contacting us using the details below, subject to any records we are required to retain for legal, accounting, or order-history purposes.
8. Data Retention
We retain order and payment records for as long as necessary to fulfil orders, handle returns/refunds, and meet applicable accounting and legal requirements.
9. Contact Us
Navjeevan Ayurvedic Clinic
Back Side of Sun City, Outer Bypass, Sector 34, Rohtak, Haryana – 124001
Phone: 08950597800
Note: This policy describes our current data practices. We do not claim compliance with any specific data-protection law unless our systems and processes have been configured and verified accordingly.